Support

Welcome to 'portier' Support

Your go-to destination for guidance, solutions, and comprehensive support. Whether you’re seeking in-depth documentation or quick answers to your queries, our Support page is designed to help you find the support you need, effortlessly.

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Customer Portal

Dive into our Customer Portal for personalised support. Submit tickets, track progress, and interact directly with our support team for all your technical queries.

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Knowledgebase (KB)

Explore our extensive KB for detailed documentation, troubleshooting guides, and FAQs. It’s your first stop for self-help resources and learning more about ‘portier’ solutions.

FAQ

Quick Answers at Your Fingertips
Find instant solutions to common questions with our mini FAQ section. Click to expand each question and reveal helpful answers, right here on the page.

Based on our innovative approach to mechanical key system management, ‘portier’ offers a unique suite of software solutions tailored for businesses of varying sizes and complexities. From ‘portier Vision Standard’ for smaller operations to ‘portier Vision Profi’ for comprehensive, unlimited management of locking systems and cylinders, our products are designed to cater to your specific needs. With flexibility in operation, training options, and dedicated support, ‘portier’ stands out by providing scalable solutions, operational efficiency, and a commitment to customer service​​.

Understanding the evolving needs of our clients, ‘portier’ is committed to supporting businesses through their digital transformation journey. Our ‘portier Vision’ software, while specializing in mechanical lock systems, also offers limited capabilities to interact with digital lock systems. This integration facilitates a seamless transition towards digital lock management, ensuring businesses can manage their locking systems efficiently in a technologically advancing landscape​​.

Understanding the need for continuous innovation and support in the rapidly evolving field of lock system management, ‘portier’ has transitioned to a subscription-based model for our ‘portier Vision’ software. This shift ensures our customers always have access to the latest features, updates, and dedicated support, enhancing operational efficiency and security. For our valued customers who previously purchased a licence for an older version of ‘portier Vision’, we’re committed to making this transition smooth and beneficial. Although we no longer offer the buy-to-own option, we provide tailored upgrade paths and special offers to shift to our subscription model, ensuring your investment continues to deliver value and meet your evolving business needs.

Additional Support Resources

More Ways to Connect with Support


For those times when you need a bit more guidance, ‘portier’ offers several channels to ensure you receive the support you need:

Email Support:
Reach out to our dedicated support team via email for any queries or assistance.

Helpline:
Connect with a ‘portier’ expert directly by calling our support helpline during business hours.

Each option is designed to provide you with the support you need, how you need it, ensuring your ‘portier’ experience is smooth and efficient.

Navigating ‘portier’s support resources is straightforward and user-friendly, ensuring you can quickly find the answers and assistance you need. Explore our Support page, visit our Knowledgebase, or submit a query through our Customer Portal today, and experience ‘portier’s commitment to exceptional customer service.